Emergency Readiness

Emergency Resource Guide

This is basic information for your reference. If you have any questions, please call City Hall at 863-984-1375 .

Emergency Numbers

Agency or Service Phone
American Red Cross 863-294-5941
Federal Emergency Management Agency (FEMA) 800-621-3363
Polk County Animal Services 863-499-2600
Polk County EMS / Fire / Sheriff’s Office (Emergencies Only) 911
Polk County Emergency Management 863-534-5600
Polk County Neighborhood Services 863-534-5916
The Salvation Army – East Polk County 863-291-5107
United Way Info Referral Service 863-648-1515 or 800-881-UWAY

Shelter Information

Choose from the links below to be connected to maps and directions to shelters as well as important weather information via the Internet.

Emergency Shelters

Shelter Address
Dr. N. E. Roberts Elementary School, Primary Shelter 6600 Green Road, Lakeland
Polk City Elementary School (This is not a hurricane-approved shelters. This is a shelter for other emergencies.) 125 S. Bougainvillea Ave., Polk City
Auburndale High School 1 Bloodhound Trail, Auburndale
Caldwell Elementary School 141 Dairy Road, Auburndale
Stambaugh Middle School 226 N. Main Street, Auburndale
Lake Alfred Elementary School 550 E. Cummings St., Lake Alfred
Lake Gibson High School 6901 N. Socrum Loop Road, Lakeland
Lake Gibson Middle School 6901 N. Socrum Loop Road, Lakeland
George Jenkins High School 6000 Lakeland Highlands Road, Lakeland

Do not proceed to any shelter until you have confirmed that it is open and operating. Call 863-534-0321 or Polk City Hall at 863-984-1375. All shelters will not be automatically activated for each emergency. They are opened as needed. Have a 72-hour survival kit ready to take with you. No pets, no weapons, and no alcoholic beverages are allowed in shelters. For pet-friendly shelters, call 863-534-5600.

Important Emergency Numbers

Evacuation Information


Preparing an Emergency Kit

Remember, prior preparation will help ease frustration and anxiety. Your family will cope better by being prepared for disaster before it strikes. One way is to assemble a 72-hour survival kit. A suggested emergency supply kit list is as follows:

  • Battery-operated radio and extra batteries
  • Blankets or sleeping bags
  • Books, magazines, cards, toys, games
  • Canned meats, fruits and vegetables, canned juices, milk, soup
  • Cash or traveler’s checks
  • Change of clothes
  • First aid kit
  • Flashlight and extra batteries
  • High energy foods such as peanut butter, jelly, crackers, and trail mix
  • Infant care items
  • Map of the area (for locating shelters)
  • Medication – as well as your prescription information written down in a notebook for refills later
  • Non-electric can opener
  • One gallon of water per person per day
  • Paper cups, plates, and utensils
  • Personal hygiene items
  • Plastic garbage bags
  • Plastic storage containers
  • Rain gear
  • Special dietary food, if required
  • Toilet paper, towelettes